Clients emailed in for stock, order and charge updates
Inbox volume piled up waiting on someone to respond
Status updates meant raising a ticket and waiting
Access was all-or-nothing, hard to tailor per client
Each client gets a tailored view of stock, orders, charges and KPIs
Live queries answer availability, pick progress and dispatch status directly
Alerts fire on order released, pick started, failed QA or despatch
Custom roles control exactly what each user can see, in clicks
Give each client a tailored view of stock, orders, charges, maps, and KPIs. Turn on only what they need today and scale access as relationships evolve. You stay in control while customers feel seen and supported.
Live queries power every page. Clients answer their own questions on availability, pick progress, and dispatch status. Inbox volume falls. Response times improve. Everyone gets on with the work that matters.
Set rules for order released, pick started, failed QA, or goods despatched. Customers receive timely alerts and can drill into detail without raising tickets. The result is fewer surprises and smoother weeks.
Create custom roles to match your clients’ teams. Show one user only stock. Enable another to see charging data or a 3D warehouse map. Expand or restrict permissions in clicks. Governance stays tight.
Consumer apps have set the bar for live status and location updates. Your clients expect the same clarity from their warehouse partner. Clarus WMS delivers a secure, branded portal where they can log in and self-serve the essentials. Live inventory. Order milestones. Shipment tracking. Fewer back-and-forth emails and more confident decision-making for both sides.
Design the service once and deploy it across accounts. Decide which data to expose, what alerts to send, and when to escalate. The outcome is predictable SLAs, fewer noise calls, and measurable gains in satisfaction without adding headcount.
Shift from reactive email triage to proactive care. With customer self-service, common questions disappear and edge cases stand out. Your team focuses on exceptions and value-add updates rather than copying data between systems. Inbox pressure drops. Morale rises.
See your stock the way your partner sees it. Track orders from release to despatch. Drill into shipment tracking when customers call. Self-service removes uncertainty and lets you plan with confidence. No tickets. No waiting. Just clarity on demand.
Security is built in from the ground up. Each client gets its own roles and permissions, so users only see the data they are authorised to view. Access can be limited to stock, or expanded to include orders, charges, and even a 3D warehouse map. All views are tenant-isolated. You keep tight control while giving customers the clarity they need.
Yes. Create custom roles per account and toggle access to modules and fields in clicks. Start with a simple stock-only view and add order status, charging data, or warehouse maps as expectations grow. Configuration is fast and reversible, so you can adapt without risk.
It will. When clients can check inventory, see who is picking, and confirm whether a despatch has gone ahead, they stop emailing for updates. Many teams see inbox volume fall sharply (some by up to 60%) and repurpose that time to improve processes and service levels.
Yes. The portal is powered by live database queries. As soon as a pick starts or a shipment is confirmed, clients see the change. They get the immediacy they’re used to from consumer apps, now applied to warehouse management.
Transparency builds trust. Clients get answers instantly, plan more accurately, and hold fewer internal meetings to chase status. Your team spends less time appeasing and more time delivering. The relationship becomes collaborative rather than transactional.
You can apply your brand and present a clean, professional experience that feels native to your service. Combined with role-based access and configurable notifications, the portal becomes a reflection of your standards and responsiveness.
