Clarus WMS is committed to protecting your privacy and handling your information responsibly. If you choose to provide personal data while using this website, you can be confident it will only be used in accordance with this Privacy Policy.

This policy may be updated from time to time. Please review this page periodically to ensure you are happy with any changes.
Effective from: 23/05/2018

1. Information We Collect

If you choose to submit any of our optional contact forms, we may collect some or all of the following:

• Name

• Email address

• Company name

• Number of warehouses

• Number of users

• Current challenges

• Current solution

• How you heard about Clarus WMS

Our website also uses cookies. Please refer to our separate Cookie Policy for details.

2. How We Use Your Information

If you provide your contact details, we will use them to:

• Respond to your enquiry by email or phone. This is done under legitimate interest, as you have expressed an interest in hearing from us.

• Maintain internal records and improve our services.

• Occasionally contact you to ask if you would like to take part in market research (your participation is entirely optional).

If you choose to opt in to receive additional content, such as news, updates, or blog posts, we will only send information we believe is relevant and useful. You can unsubscribe at any time via the link in our emails or by contacting us at [email protected].

3. Data Retention

• Website enquiry data: kept for no longer than 6 years.

• Customer data: retained while the organisation remains a Clarus customer, plus 6 years.

4. Security

We take data security seriously. Suitable physical, electronic, and managerial safeguards are in place to protect the information we collect online and prevent unauthorised access or disclosure.

5. Cookies

For details on how we use cookies, please refer to our Cookie Policy.

6. Links to Other Websites

Our website may contain links to external sites. Once you leave our website, we have no control over the content or privacy practices of those sites. Please review the privacy policy of any website you visit.

7. Controlling Your Personal Information

You may choose to limit how your personal information is used:

• You can withdraw consent for direct marketing at any time by emailing [email protected].

• You can unsubscribe from automated emails using the link at the bottom of each email.

• We will not sell, distribute, or lease your personal information to third parties unless required by law or you explicitly agree to it.

• If you request it, we may send you promotional information about carefully selected third parties. This will only happen if you opt in.

You may request details of the personal data we hold about you at any time. This information will be provided free of charge under the General Data Protection Regulation (GDPR).
Please email [email protected] to make a request.

If any of the information we hold is inaccurate or incomplete, contact us and we will correct it promptly.

8. Your Rights

Under the Data Protection Act 1998, the Human Rights Act 1998, and the General Data Protection Regulation (GDPR), you have the following rights:

• Access – You can ask for a copy of all personal information we hold about you.
  Please provide enough detail to help us locate your data (full name, email address, date range, etc.). Proof of identity may be required.

• Rectification – You can request corrections to inaccurate or incomplete information.

• Restriction – You can request limits on how your information is processed.

• Erasure – You can request that we delete your information entirely.

To exercise any of these rights, contact us at [email protected] or write to our postal address.

9. Concerns or Complaints

If you have questions or concerns about this Privacy Policy, please speak to us first so we can help resolve the issue.

If you are not satisfied, you have the right to contact the Information Commissioner’s Office (ICO):

• Helpline: 0303 123 1113

• Website: www.ico.org.uk