1. How does a WMS client self-service integrate with our existing systems and processes?
The portal sits on top of Clarus WMS, which in turn integrates with your existing systems (ERP, order platforms, or transport systems) via APIs or secure file exchange. Orders flow into Clarus, warehouse activity updates stock and status, and the portal exposes that cleaned, consistent data to your clients. You control what’s visible and how it’s grouped. Integration patterns are agreed during scoping, not assumed, so the portal reflects the way you and your clients already work rather than forcing a new process for the sake of it.
2. How do we manage change for clients when we introduce WMS?
Rolling out a portal is as much about communication as technology. The change is usually welcomed, but it still needs handling properly. Most businesses start with a small pilot group of clients, share simple “how to” guides, and run short walkthroughs with key contacts. The portal is designed to be intuitive, so you don’t need heavy training. Internally, account managers should be shown how to use the portal in their own conversations, so they present it as an upgrade in service, not “another system”. Over time, more clients are onboarded as they see the benefits others are enjoying.
3. What kind of ROI can we expect from giving clients portal access?
The return comes in a few clear areas. First, you cut the volume of status emails and manual report requests, freeing your team to focus on value-adding work. Second, transparency strengthens relationships – clients trust what they can see, which supports retention and growth. Third, access to good data helps clients plan better, reducing last-minute panics and rush jobs that hurt your efficiency. Exact numbers depend on your client base and current ways of working, so any ROI figures discussed early should be treated as estimates until we’ve reviewed your operation.
4. What devices and set-ups do clients need to use the portal effectively?
The portal is browser-based, so most clients just need a modern web browser and internet connection. There’s no requirement for them to install local software or maintain special hardware. Many will access it from office desktops or laptops; some may use tablets on the move. You can configure roles so different teams within a client… for example, supply chain, finance, or sales – see the information that’s relevant to them. This keeps adoption simple and avoids IT friction on their side.
5. Is WMS for your clients suitable for complex, multi-client or multi-site operations?
Yes. Clarus WMS is built to handle multi-client 3PLs and multi-site operations, and the portal respects that structure. Each client only sees their own data, even if you hold stock across several warehouses. You can standardise the portal experience while tailoring labels, fields, or reports where needed for key accounts. For more complex requirements for example, serial-level traceability or custom statuses – configuration options are discussed during scoping. The aim is to expose the complexity where it adds value, without overwhelming users.
6. What are typical timelines and costs for enabling a WMS client portal, and how disruptive is it?
Because the portal is part of the Clarus WMS platform, there’s no separate infrastructure project. Enabling WMS for your clients generally involves configuration, branding, access control set-up, and some light client onboarding support. Timelines are measured in weeks, not years, but will vary based on how many clients you want to launch with and how tailored their reporting needs are. Costs are usually included within your overall subscription and implementation structure. Any figures or dates discussed ahead of a formal proposal should be treated as planning estimates, not commitments, until a detailed scope is agreed.
