{"id":17807,"date":"2023-12-13T10:36:32","date_gmt":"2023-12-13T10:36:32","guid":{"rendered":"https:\/\/stg-khh4l5.elementor.cloud\/?post_type=integrations&#038;p=17807"},"modified":"2025-10-31T12:32:34","modified_gmt":"2025-10-31T12:32:34","slug":"relay","status":"publish","type":"integrations","link":"https:\/\/stg-khh4l5.elementor.cloud\/fr\/integrations\/relay\/","title":{"rendered":"How a WMS Helps Solve Relay Shipping Challenges"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What common problems do warehouses face when shipping with Relay?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Warehouses that ship with Relay manage fast moving parcel traffic, postcode based coverage, and customer expectations for next day or economy delivery. The difficult part at the bench is not printing a label, it is choosing the correct Relay service for each order quickly and consistently. The right choice can change with the total order weight, the total order value, the delivery postcode, and the destination country for export. When those decisions rely on memory, spreadsheets, or desk guides, small mistakes creep in and slow the flow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typical issues include misreading a postcode segment, totalling the wrong weight across multi line orders, overlooking a value threshold that should trigger a signature or enhanced liability, or missing a postcode exception during a busy shift. These slips become relabelling, manual corrections, missed departures, or failed deliveries that generate customer service work. During peaks, every manual check adds seconds. Queues build at the bench, overtime rises, and throughput becomes sensitive to who is on shift.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clarus WMS removes this friction by automating carrier and service selection for Relay. Instead of asking packers to decide at the bench, you define clear rules once, then Clarus evaluates each order against those rules and assigns the correct Relay service automatically. The system calculates order totals, checks address details, and applies your conditions without code or middleware. Labels, tracking, and shipment records follow in the same workflow. Any time saving or efficiency figure referenced here is an estimate, because every operation has a different order mix, staffing profile, and layout.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How can a WMS automate carrier selection for Relay shipments?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Clarus, carrier assignment is native. You express your shipping policy as rules, and Clarus applies that logic the moment an order is ready to ship. The rules engine evaluates four core inputs that are present on every sales order, the total order weight, the total order value, the delivery postcode, and the destination country. Based on those inputs, Clarus assigns Relay as the carrier and selects the correct Relay service automatically. No middleware is required for the capabilities described here, and configuration does not require developers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The workflow is straightforward and repeatable. First, Clarus receives the sales order from your commerce platform or ERP. Second, Clarus calculates totals across all lines, so full weight and value are accurate without manual arithmetic. Third, Clarus evaluates the delivery address, including postcode and country. Fourth, Clarus matches those inputs to your rule list and assigns the appropriate Relay service. Finally, Clarus generates the label and tracking and records the shipment against the order while keeping inventory movements in sync. Packers see the service already chosen. They confirm the pick, print the label, and move the parcel on without extra checks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This approach removes decision time at the bench and reduces error rates. If your policy changes, you update the rule once in Clarus, and all future orders follow the new path. If volumes spike, the rules continue to apply instantly, so throughput remains steady even when you rotate staff or bring in new starters. Supervisors can review which rules applied to which orders, which helps with governance and with continuous improvement. Any improvement figures you calculate will be estimates, since no two operations are the same.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Can Clarus assign Relay services based on weight, value, or delivery location?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Clarus can assign Relay services using rules that evaluate total order weight, total order value, delivery postcode, and destination country. These conditions cover real world scenarios and can be combined or prioritised to match your policy. Below are practical examples to illustrate the pattern. Treat them as examples rather than templates, your thresholds and service names will reflect your operation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Route light domestic parcels to a standard or economy Relay option when the total order weight is below your threshold and the postcode is within normal coverage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Apply a signed or enhanced liability Relay service when the total order value exceeds a defined limit, while keeping the speed consistent to protect the customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Use a timed or premium Relay service for selected postcode ranges where delivery windows are required by customers or where depot schedules make a specific option more reliable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Direct all non United Kingdom destinations to an appropriate international pathway by using the destination country condition, while leaving domestic rules unchanged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Activer une r\u00e8gle sp\u00e9cifique au samedi qui ne s'applique que lorsque la date de livraison demand\u00e9e tombe un samedi et que le code postal est \u00e9ligible, tandis que les autres jours suivent votre logique standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because Clarus calculates totals from the order lines, staff do not need to add up weights or values at the bench. This avoids edge case errors such as missing a heavy item on a multi line order or misreading a decimal point. If your policy includes postcode exceptions, the postcode condition captures them without relying on memory or separate lookup tables. You can stack conditions inside a single rule, for example a value threshold that applies only within a specific postcode range. You also control priority, so safeguards run before general rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any efficiency or cost saving claim should be treated as an estimate. Many teams find that removing manual checks reduces decision time and relabelling, others see the main gain in fewer exceptions and simpler training. The exact result depends on your processes and the service mix you use with Relay.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need custom development to use Relay with Clarus WMS?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No, not for the functionality described here. Clarus provides native automation for assigning Relay and selecting services based on total order weight, total order value, delivery postcode, and destination country. Configuration happens in the Clarus dashboard with plain language controls. You can create and edit rules, test scenarios with example orders, set rule priority, and enable changes without writing code. Once saved, the next eligible orders follow the updated logic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also do not need middleware for these capabilities. By keeping carrier assignment, label generation, tracking, and inventory updates inside Clarus, you remove an extra layer that can fail or drift from policy. Teams gain a single place to define and audit how Relay is used. Training becomes simpler because staff learn one workflow, and the chance of unofficial workarounds reduces across sites and shifts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your policy evolves, you extend the rule set in the same place. For example, add a new postcode exception, adjust a value threshold, or combine conditions to capture a new edge case. Supervisors can review which rule fired for each order, so outcomes are explainable and improvements are easier to validate. Any timeline for setup or optimisation will be an estimate until measured in your own environment.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How does Clarus keep orders, labels, tracking, and inventory aligned for Relay?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clarus keeps the shipping workflow in one system so data stays aligned. Sales orders flow into the WMS. Inventory updates as picks are confirmed. When an order is ready to ship, the Relay assignment has already been made by your rules. Clarus then generates the required label and tracking, and records the shipment against the order while updating inventory at the same time. This removes copy and paste steps and reduces the chance of mismatches across systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the bench, packers see a single screen that guides the task. Because service choice is made upstream, the focus is on confirming picks and printing labels rather than checking eligibility. For supervisors, the benefit is visibility. You can see rule definitions, rule order, and which orders matched which rules. That makes it easier to refine policy and to explain outcomes to colleagues and customers. Customer service teams benefit from the same clarity when answering delivery queries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an exception occurs, the audit trail inside Clarus helps you find and fix the root cause without switching between multiple tools. You can trace which rule applied, whether a threshold was met, and whether a postcode match triggered a specific path. This supports continuous improvement and reduces time spent on investigations.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What does setup look like, and how can we validate our rules before go live?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Setup follows a structured sequence that most teams complete without developers. First, review your current use of Relay, including service types, weight and value thresholds, and any postcode or country based exceptions. Second, model that policy as rules inside Clarus using the native conditions for total order weight, total order value, delivery postcode, and destination country. Third, create a set of sample orders that reflect your real scenarios and use them to test the rules in Clarus. Fourth, enable the rules in your live environment and monitor the first shipments for confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le tableau de bord Clarus utilise des champs clairs et un langage simple pour que les utilisateurs non techniques puissent configurer et ajuster la logique. Vous pouvez \u00e9tiqueter chaque r\u00e8gle avec une description afin que vos coll\u00e8gues en comprennent l'intention, et vous pouvez faire glisser pour r\u00e9organiser les r\u00e8gles lorsque les priorit\u00e9s changent. Si vous d\u00e9couvrez une nouvelle exception, par exemple un code postal qui n\u00e9cessite un service diff\u00e9rent, vous ajoutez une condition et vous la testez imm\u00e9diatement. Tous les d\u00e9lais indiqu\u00e9s pour la configuration ou la formation sont des estimations, car les op\u00e9rations diff\u00e8rent en termes de qualit\u00e9 des donn\u00e9es, de mix de services et de disponibilit\u00e9 des commandes de test.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La formation se concentre sur deux groupes. Les pr\u00e9parateurs apprennent le flux de pr\u00e9paration simplifi\u00e9, le service est d\u00e9j\u00e0 attribu\u00e9, ils confirment les pr\u00e9l\u00e8vements et impriment les \u00e9tiquettes. Les superviseurs apprennent \u00e0 lire et \u00e0 modifier l'ensemble des r\u00e8gles, \u00e0 tester les modifications en toute s\u00e9curit\u00e9 et \u00e0 examiner quelles r\u00e8gles s'appliquent \u00e0 quelles commandes. Cela vous donne le contr\u00f4le avec moins de complexit\u00e9 et r\u00e9duit la d\u00e9pendance vis-\u00e0-vis de points de connaissance uniques au sein de l'\u00e9quipe.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Want a WMS that handles Relay complexity for you?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to replace manual service selection with clear rules and ship with more confidence, Clarus WMS is designed to help. You define the rules once, Clarus evaluates every order and assigns the correct Relay service automatically. Labels, tracking, and inventory updates live in the same workflow, with no middleware and no code required for the capabilities described here. The bench becomes calmer and more predictable. Any improvement figures will be estimates, so the best way to judge the impact is to try your own scenarios in a demo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Book a short walkthrough and bring sample orders that reflect your use of Relay. We will model your thresholds, postcode exceptions, and destinations as rules in Clarus and run them end to end so you can see the outcome immediately.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can Clarus apply different Relay services for domestic and international orders automatically?<\/strong><br>Yes. You can use the destination country condition to route non United Kingdom addresses to international pathways while domestic parcels follow your UK rules. No custom development is required for this routing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Que se passe-t-il si plus d'une r\u00e8gle peut correspondre \u00e0 une seule commande ?<\/strong><br>Vous d\u00e9finissez la priorit\u00e9. Dans Clarus, les r\u00e8gles sont ordonn\u00e9es, vous pouvez donc placer une protection de haute valeur avant une r\u00e8gle g\u00e9n\u00e9rale bas\u00e9e sur le poids. Vous pouvez \u00e9galement combiner des conditions pour capturer un sc\u00e9nario sp\u00e9cifique dans une seule r\u00e8gle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les emballeurs doivent-ils encore calculer le poids et la valeur au banc ?<\/strong><br>Non. Clarus calcule le poids total de la commande et la valeur totale de la commande \u00e0 partir des lignes de commande. Les pr\u00e9parateurs n'ont pas besoin d'additionner les poids ou de v\u00e9rifier les valeurs manuellement, ce qui r\u00e9duit le risque d'erreurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How are labels, tracking, and inventory kept in sync when shipping with Relay?<\/strong><br>Clarus g\u00e9n\u00e8re l'\u00e9tiquette et le suivi dans le m\u00eame flux de travail qui confirme la pr\u00e9paration et exp\u00e9die la commande. L'exp\u00e9dition est enregistr\u00e9e par rapport \u00e0 la commande, et l'inventaire est mis \u00e0 jour en m\u00eame temps, ce qui maintient les donn\u00e9es align\u00e9es sans copier-coller.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do we need developers or middleware to go live with Relay in Clarus?<\/strong><br>No, not for the functionality described on this page. Clarus provides native service assignment automation and configuration in the dashboard that non technical users can manage. Any timeline claims are estimates, but the process is straightforward, review your policy, model it as rules, test, then enable in production.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment notre int\u00e9gration avec Relay optimise vos op\u00e9rations logistiques, les rendant plus efficaces que 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