Packing and dispatch is where accuracy meets customer expectation. Manual checks, unclear rules, and courier complexity create delays and cost. Clarus Pack & Dispatch Strategies replaces tribal knowledge with configurable logic you can trust. Orders flow from pick to pack with clear tasks, guided scans, and instant validation. Dispatch rules release the right shipment at the right time, with the right documents, every time.
Use Pack & Dispatch Strategies to standardise best practice across accounts and orders. Gain real-time visibility of progress and exceptions. Reduce manual touches while increasing control. Keep promises with confidence.
Choose Pack by Line for meticulous handling where each sales order line must be verified and packed as a unit. Or use Pack by Unit for item-level precision when serials, lots, or mixed cartons matter. Automation removes rekeying and prompts packers only when human judgement adds value.
Select Auto Dispatch for touch-free flow from pack confirm to label print and ASN generation. Use Manual Dispatch when you want a human gate before goods leave the building. Or coordinate Shipment Tasks to align carrier bookings, collection waves, and paperwork. Every strategy uses the same Pack & Dispatch Strategies backbone, so you can mix by account, channel, or SLA.
Scan-to-pack checks eliminate mispicks and ensure the right items, quantities, and lots are shipped. Exceptions surface instantly with clear resolutions. As a result, rework drops, turnaround times shrink, and OTIF performance rises without adding headcount.
Our integration framework synchronises sales orders, inventory, shipments, and tracking with your ERP, OMS, and carriers. Data moves in real time, so customer services see the same truth as the warehouse. Labels, manifests, and documents are produced at the point of need with no manual copy-paste.
Different teams need different levers. Pack & Dispatch Strategies gives each role the view and authority they need without compromises. Configure by account or per order, then let the workflow run.
Use Pack by Line to guarantee line-level accuracy on complex B2B orders, or switch to Pack by Unit where serial capture matters. Live dashboards show what’s packed, what’s waiting for courier allocation, and where exceptions sit, so you stay ahead of the line and ahead of the promise.
Configure Auto Dispatch for standard orders to remove wait states and drive volume. Apply Manual Dispatch gates for high-value shipments or export compliance. Compare carriers by pick-to-despatch cycle time and first-attempt delivery success.
Real-time sync pushes tracking numbers, carrier events, and proof-of-dispatch directly into the CRM or order portal. Clear audit trails link every packed carton back to pick and lot, so disputes end quickly. Fewer WISMO calls, faster resolutions, happier customers.
Clarus connects the picking finish to a live packing queue. When a pick task completes, Pack & Dispatch Strategies auto-generate the next task with the correct mode: Pack by Line or Pack by Unit. Packers are guided through scan-verify steps, serial or lot capture, cartonisation prompts, and documentation printing. If an exception is detected (short pick, wrong lot, damaged item) the task branches to a controlled resolution flow with supervisor alerts.
Dispatch strategies orchestrate what happens after pack confirmation. Auto Dispatch releases the shipment, allocates the carrier and service, prints labels, and posts tracking to the host system. Manual Dispatch pauses at a controlled gate for checks such as export paperwork or payment confirmation. Shipment Tasks coordinate courier collections, manifest building, and trailer seal logs. Data flows through our integration layer to ERPs, OMS platforms, and carrier APIs in real time. Teams see one truth, managers see trend analytics, and finance sees clean, timely documents.
How does Pack & Dispatch Strategies integrate with our existing systems?
Clarus uses a robust integration framework to synchronise orders, inventory, shipments, and tracking in real time. We connect to ERPs, OMS platforms, and carrier APIs using modern, secure methods. Labels and documents print at the point of pack, and tracking numbers post back immediately to your host system. If your stack includes multiple sales channels, we normalise data into one workflow so the warehouse doesn’t need to care where an order came from. This reduces manual rekeying and keeps customer services aligned with live warehouse activity.
Can it support multi-site operations?
Yes. Pack & Dispatch Strategies scales across sites while respecting local rules, carriers, and cut-offs. You can define global standards (like Pack by Unit for serialised goods) and allow local overrides for carrier availability or country-specific paperwork. Central dashboards compare sites by pick-to-despatch cycle time, error rate, and courier performance. This makes it easy to spot where a strategy change will deliver the biggest improvement without rolling out heavy process changes everywhere.
What’s the difference between Pack by Line and Pack by Unit?
Pack by Line verifies each sales order line as a controlled block, ideal for B2B shipments where completeness matters more than carton mix. Pack by Unit validates each individual item, capturing serials or lots when needed. Choose one per account or per order, or mix them within the same warehouse as your catalogue demands. Both approaches use guided scans, clear prompts, and instant exception handling, so accuracy stays high whichever path you choose.
How does Auto Dispatch compare to Manual Dispatch and Shipment Tasks?
Auto Dispatch is designed for speed and consistency. Once packing is confirmed, the system allocates the carrier and service, prints labels, generates the ASN, and posts tracking automatically. Manual Dispatch inserts a human gate for extra checks, such as export compliance or payment verification. Shipment Tasks coordinate courier bookings, manifesting, and trailer loading where carrier workflows are more complex. You can run all three modes in parallel depending on customer or product rules without building custom logic each time.
Can Pack & Dispatch Strategies reduce customer service contacts?
Yes. When tracking numbers, carrier events, and proof-of-dispatch flow back to your CRM or order portal in real time, customers see updates before they ask. Clear audit trails tie every packed carton to its pick task and, where relevant, serial or lot numbers. This shortens investigations and removes ambiguity. Many teams see fewer WISMO contacts and faster resolution times. The result is higher customer satisfaction without increasing headcount.
What hardware and labels are supported, and how do we manage carrier changes?
Clarus works with common handheld scanners, printers, and scales used across modern warehouses. Label templates and documents are managed centrally and applied per carrier or service. When carriers change their requirements, you update mappings once and roll them out by account or site. Because dispatch logic sits in Pack & Dispatch Strategies, you can switch volumes between carriers quickly to protect service levels during peaks or disruptions.
