A Multi-site Specialist
Bishopsgate Specialist Logistics is a warehousing and distribution provider known for a comprehensive, customer-focused service model built for complex logistics requirements. Operating across five strategically located depots, Bishopsgate manages high volumes of stock while maintaining strong standards around security, precision, and service reliability.
Their offer spans secure storage, stock control, and sophisticated distribution solutions, designed to give customers flexibility and scalability across varied operational needs. Bishopsgate’s philosophy of combining “brains and brawn” reflects an intent to pair physical execution with operational intelligence, ensuring the warehouse is not only productive, but controlled, measurable, and responsive.
As the business expanded, the demands on its operating model increased. Multi-site growth amplifies every systems weakness. Data must be consistent across locations. Processes must be repeatable across teams. And customers increasingly expect real-time visibility of their stock, orders, and performance signals.
That set the stage for a transformation journey where Bishopsgate, the hero, needed a WMS capable of supporting complex, high-volume operations across multiple depots, while raising the customer experience through transparency and control.
Overcoming WMS Challenges Holding The Business Back
A legacy system under strain
Bishopsgate’s legacy system could no longer support the scale and complexity of the operation, particularly around managing Electronic Data Interchange (EDI) across multiple depots.
In a multi-site environment, EDI complexity is not a minor inconvenience. It directly impacts how orders are received, how stock is allocated, and how dispatch execution aligns with customer commitments. When the system cannot keep pace, teams spend time bridging gaps manually, which increases risk and reduces operational agility.
Bishopsgate also required more than basic stock management. The business needed advanced pick, pack, and dispatch functionality that could support intricate workflows and deliver the live visibility and control their customers expect.
Compliance-driven picking requirements
A key requirement was the ability to pick stock using criteria that matter in regulated or high-control environments: best-before dates, serialisation, and batch control. Without these capabilities, accuracy and traceability become harder to guarantee, and compliance reporting becomes more burdensome.
In practical terms, these features support both service and governance. They help ensure the right unit goes to the right place at the right time, with the audit trail needed to prove it.
Reporting and customer access expectations
Bishopsgate also needed detailed reporting and client portals with configurable roles and permissions. This requirement signals a customer experience ambition: move beyond “we’ll update you” to “you can see it yourself, live, with the right controls.”
For complex logistics customers, visibility is not just a convenience. It is a decision-making tool. When customers have access to real-time inventory and transactional information, they can plan better, manage exceptions faster, and reduce operational friction across both sides of the partnership.
Integration and scale across five depots
The new WMS also needed to integrate seamlessly with Bishopsgate’s existing Transportation Management System (TMS), ensuring consistent information flow from warehouse execution through to transport planning and dispatch.
With 60 to 70 users operating across five depots, scalability and consistent performance were non-negotiable. A system that performs well in a single site can struggle when expanded across locations unless it is designed for that scale and user load.
GS1 barcodes and paperless ambition
Bishopsgate required GS1 barcode compatibility, which supports accurate stock identification and tracking across multi-site operations. The business also had a clear innovation goal: progress towards a fully paperless warehouse, digitising picking, packing, dispatch, and inventory tracking to reduce manual paperwork and improve efficiency.
These goals show the full picture of the conflict: Bishopsgate’s service and growth ambitions required a modern WMS that could handle complexity without adding friction.
Guiding Bishopsgate Toward Cloud WMS Transformation
Why Clarus WMS
After evaluating options, Bishopsgate chose Clarus WMS because it could meet these multi-layered requirements while providing the flexibility and scalability to grow alongside the business. The system’s cloud architecture also supports future-proofing through continuous updates and improvements as needs evolve.
The selection centred on Bishopsgate’s need to integrate with existing platforms, manage complex workflows, deliver real-time reporting, and support a paperless operation across five depots.
“Clarus WMS stood out because of its ability to handle our specific requirements. We needed a system that could integrate with our existing platforms, manage complex workflows, and provide real-time reporting, all while helping us move towards a fully paperless operation. Clarus WMS was the perfect fit.”
– Jake Bloch, Director of Operations
This quote captures the turning point, a move away from system constraint and toward a platform that supports Bishopsgate’s operational ambition. Clarus enters as the guide, providing the tools and partnership needed to bring multi-site control and customer-grade visibility into daily execution.
Implementing The Solution: From Planning To Execution
A staged multi-site rollout
Given Bishopsgate’s five-depot footprint and unique workflow requirements, implementation is planned in stages. This approach reduces disruption, allows controlled adoption, and enables learning from early phases before scaling across all sites.
Staging is especially important in multi-site operations where process standardisation must be balanced with local realities, customer-specific workflows, and integration dependencies. The goal is to deliver consistency without forcing a one-size approach that creates friction on the warehouse floor.
Deploying advanced functionality
The implementation priorities include deploying custom workflows, advanced picking logic, and real-time reporting. These capabilities support Bishopsgate’s pick, pack, and dispatch optimisation while strengthening traceability through batch control, serialisation, and best-before handling.
Real-time reporting and portal access are also central. Providing customers with configurable roles and permissions allows Bishopsgate to deliver visibility without sacrificing governance, ensuring the right people see the right information and can act appropriately.
Moving toward paperless warehouses
Paperless operation is framed as a key partnership goal. Clarus will support digitisation across core processes, replacing manual paperwork with system-led execution across picking, packing, dispatch, and inventory tracking.
This aligns with both efficiency and sustainability objectives. Reducing paper also reduces double handling and transcription risk, and supports faster exception resolution because transactional history is captured as part of the process rather than reconstructed afterwards.
Results Achieved: WMS Success In Action
Outcomes are future-state today
The partnership narrative describes planned outcomes rather than measured results, with implementation expected to deliver optimisation across pick, pack, and dispatch, full digitisation, improved reporting, and scalable multi-site performance.
What can be stated confidently now is the scope of change Bishopsgate is pursuing: five depots, 60 to 70 users, GS1 barcode support, advanced picking logic, customer portals, TMS integration, and staged rollout to support adoption and minimise disruption.
Clarus commitment to the vision
Clarus positioned the partnership as an opportunity to demonstrate platform flexibility in a complex, high-volume environment, and specifically highlighted alignment around paperless, sustainable logistics operations.
“Partnering with Bishopsgate is an exciting milestone for Clarus WMS. Their complex operational structure provides a fantastic opportunity for us to showcase how adaptable and powerful our system can be. We’re particularly excited to help them achieve their paperless warehouse goals, as this aligns with our vision of creating more efficient, sustainable logistics operations.”
– Tim Payne, CEO, Clarus WMS
Client Reflections And Lessons Learned
Multi-site complexity needs modern control
Bishopsgate’s story reflects the reality of scaling across multiple depots. Multi-site growth multiplies operational complexity, particularly around EDI, customer reporting expectations, and the need for consistent process execution. A modern cloud WMS becomes the foundation for keeping operations aligned across locations and for delivering customer visibility without operational burden.
Paperless is a performance strategy
The move toward paperless warehouse execution is not only a digitisation project. It is a performance strategy. Removing paper reduces transcription error, reduces wasted handling, and improves the speed of exception resolution through live transactional capture. It can also support sustainability objectives, which increasingly matter to logistics customers and their procurement expectations.
Customer portals build trust
Real-time reporting and customer portal access with role-based permissions strengthens customer relationships. It reduces the reliance on manual updates, enables customer self-service, and supports a more transparent operating partnership.
Your Path To WMS Success
Bishopsgate Specialist Logistics’ partnership with Clarus WMS shows what a modern multi-site warehousing operation needs to scale confidently: advanced picking logic (best-before, serialisation, batch control), GS1 barcode readiness, seamless TMS integration, customer portals for real-time visibility, and a path to paperless execution across five depots.
If your operation is struggling with multi-site visibility, complex EDI workflows, paper-heavy processes, or customers demanding real-time control, the lesson is clear. A cloud WMS implemented in stages can modernise execution, improve traceability, and deliver customer-grade transparency without disrupting service.
Discover how Clarus WMS can help your business run paperless, provide real-time client visibility, and scale warehouse control across multiple sites.